Troubleshooting
Most issues fall into a handful of categories. Work through the entries below before contacting support — each one lists the symptom, the usual cause, and the fix.
The installer does not start
- Symptom: nothing happens when you run the installer.
- Cause: Windows SmartScreen or an endpoint security tool is blocking an unrecognised publisher.
- Fix: open the file properties, choose Unblock, then run it again as administrator.
The agent cannot read my project
- Symptom: file reads fail or return nothing.
- Cause: the folder is outside the approved workspace or is protected by system permissions.
- Fix: move the project to a normal user folder and reopen it as the workspace root.
Changes are rejected or not applied
- Symptom: proposed edits do not appear on disk.
- Cause: the file is open and locked in another editor, or the write was declined.
- Fix: close the file in other tools and re-run the step, then approve the change.
Still stuck?
Send the details to contact@harnesslaunch.com including what you did, what you expected, and the exact error text.