Troubleshooting
Most issues fall into a handful of categories. Work through the entries below before you contact support. Each one lists the symptom, the usual cause, and the fix.
The installer does not start
- Symptom: nothing happens when you run the installer.
- Cause: Windows SmartScreen or your endpoint security tool is blocking a publisher it doesn’t recognise.
- Fix: open the file’s properties, choose Unblock, then run the installer again as administrator.
The agent cannot read my project
- Symptom: file reads fail or come back empty.
- Cause: the folder sits outside the approved workspace, or system permissions protect it.
- Fix: move the project into a normal user folder and open it again as the workspace root.
Changes are rejected or not applied
- Symptom: proposed edits don’t show up on disk.
- Cause: the file is open and locked in another editor, or the write was declined.
- Fix: close the file in the other tool, run the step again, then approve the change.
Still stuck?
Send the details to [email protected]. Tell us what you did, what you expected, and paste the exact error text.